These are the policies of Outback Hound (or “OH”) and the pet owner agrees to abide by all policies listed below.

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GENERAL POLICY

Owner understands and agrees that during normal dog play, Owner’s dog may sustain injuries. All group dog play is monitored by staff, but scratches, punctures, torn ligaments, and other injuries may occur. OH is not liable for such injuries. 
 

**No dog will be admitted to group play that shows any signs of aggression.**

INTAKE POLICY

OH requires all new clients to undergo an initial meet and greet with the family to complete a temperament assessment of the dog in their own home. DAYCARE SERVICES; OH requires the dog(s) come to the daycare space for a minimum of 1 trial visit up to but not exceeding 3 trial visits to ensure that the dog is a good candidate for the daycare environment. This will be completed prior to committing the dog to OH.

BEHAVIOUR IN DAYCARE POLICY
All daycare dogs attending daycare, and pack walk clients must have completed and passed their temperament assessments and prove to OH that they are non-aggressive, friendly with people, and not overly anxious to participate in doggy daycare and/or pack walks  Owners will need to verify that their dog has not harmed or shown aggression or threatening behaviour towards any person or dog.  Please remember that when your dog frequents the daycare play areas he/she will be in contact with many other types of dogs and the health and safety of all animals is our main priority.  Similar to at dog parks, acts of aggression can happen very quickly and without warning.  If your dog initiates an incident that OH deems unacceptable, OH reserves the right to remove your pet to its own separate area for safety reasons until your arrival.  OH reserves the right to refuse service and permanently expel your pet from our facility without explanation.

 

MEDICAL HISTORY, HEALTH AND WELLNESS STATUS OF PETS/ SICKNESS POLICY

Your pet’s medical history and information are very important to us.  If your pet is not feeling well (e.g. coughing, sneezing, vomiting, diarrhea, etc.), please do NOT bring him/her to our facility for both his/her own health and for that of our other guests.  To ensure the safety and well-being of pets in our care, owners must inform us of any allergies, intolerances, sensitivities, illnesses, and/or physical limitations.  Please note that if a pet has a communicable condition (e.g., viral or bacterial infections like canine papillomavirus), or is in heat, he/she may not attend OH until he/she is fully symptom-free, or has veterinary clearance.  Should your pet require immediate veterinary attention, OH will transport your pet to the nearest vet to our facility.  Please note that as the owner you will be responsible for all medical and veterinary costs incurred.  It is strongly recommended that all dogs attending Outback Hound Daycare facility are on a flea and heartworm prevention program. Dogs with fleas are not permitted in the facility. If your dog has fleas, they will be separated from the group and will need to be picked up immediately.

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EQUIPMENT DAMAGE DUE TO DOG 

Please note that dogs may damage their own equipment, or the equipment belonging to other dogs, during the course of their stay at our facilities.  As the owner of a pet participating in off-leash dog play, you assume the risk of damage or loss to your dog’s own equipment and you acknowledge that you will not be compensated for the loss or damage to the equipment.

FOOD FOR DAYCARE CLIENTS STAYING 6 HOURS POLICY

**If your dog requires lunch/mid day feeding only**

All food must be supplied or specified by the pet’s owner.  Please bring a sufficient supply of food to cover your pet’s entire stay at OH, including additional food for an extra day or two in ca0se of an emergency.  This food should be in a container with a locking lid and labeled with your pet’s name along with feeding instructions. Should your dog run out of food, you agree to have OH supply the same or comparable food for your pet. Please note to ensure the well-being of your pet, we will not feed anything unless provided or directed by you.  Any treats or belongings should be identified to OH Staff at the time of drop-off/check-in so that the items can be identified and checked. **Additional treats provided by OH

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INTACT, NEUTERED, OR SPAYED ANIMALS POLICY

Dogs do not need to be neutered or spayed in order to attend our daycare facility and/or pack walks.  However, we will not accept females in heat and may refuse intact males who are overly aggressive, or display other dominant behaviours such as excessive mounting.  OH always reserves the right to revoke daycare and pack walk rights to dogs who may pose a danger to others.

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LEASHES, WALKING AIDS AND PROPERLY-FITTED EQUIPMENT POLICY

Owners must supply properly fitted walking devices for their pet during his/her stay, which include: [1] a martingale style collar with ID tags and [2] a solid (non-retractable) leash.  OH may recommend more appropriate equipment for you to purchase to ensure the safety of your dog and the other dog’s in our care. **OH strongly encourages pet owners to be licenced within their local municipality**
 

PARKING AT THE DAYCARE POLICY

Dog owners must only park in the designated parking spots, on the road, in front of the outlined area. Clients of OH are not permitted  to park in front of or near the driveway entrance of 1589 Nurmi Rd. 

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DROP OFF AND PICK UP POLICY

**Dogs may only be picked up by a person authorized by owner **
Early check in and early check out is not permitted without approval.

Client Drop Off: To drop off your dog for daycare Monday – Friday between the hours of 8:45 a.m. and 9:00 a.m., please enter the main gate and wait in the airlock section so our staff can see you and come get your dog. We ask clients not to come into the secured outdoor space because this could disrupt the environment. Please advise OH staff if you will be unable to complete drop off by 9:00am. Any arrivals after 9:00 a.m may not be guaranteed a spot with the group for that day, as each day begins with an offsite pack walk. 

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Client Pick Up: Pick up time from the daycare is at 3:00pm Monday – Friday. If you are running behind or plan to be early, please advise OH staff as soon as possible, by text, e-mail or phone call. On arrival, please come to the gate, enter the airlock so staff can see you and wait for staff to bring your dog to you. Please do not leave the airlock to pick up your dog, as the staff may not be able to assist you right away.

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Late Pick Up: If an owner is late to pick up their dog from daycare, beyond the 3:15p.m, they will automatically be charged a full day as detailed in OH pricing guide. Unless prior arrangements have been made. 

Closing Time/Emergency Boarding: If your dog has not been picked up by closing time and you have not made prior arrangements, your dog will be enrolled in emergency boarding and will stay with a OH staff member overnight. You will be charged an overnight boarding fee of $100.00 in addition to the regular daycare fee, and you may pick up your dog the following day during regular business hours (Monday – Friday 8:00 a.m. – 5:30 p.m.) Please note: due to zoning regulations, we are unable to accommodate after-hours pick up.

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IMPORTANT SAFETY INFORMATION: Please do not call from the driveway for daycare assistance. Do not open the gate from the airlock section or enter the daycare area without OH staff present. The safety of the pack depends on a consistent routine and pack leaders, and sudden noises or the appearance of strangers can disrupt the pack. For the safety and comfort of your dog and the other dogs in the pack, please wait in the airlock or call, via phone, OH staff for immediate assistance.

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PAYMENT POLICY
Owner agrees to pay the rate in effect on the date the pet is checked into OH.

Payment schedules are as follow:

Pack Walk Drop ins- Payment must be paid by the Friday of the same week at the latest.

Pack Walk Scheduled/Pre Booked Days- Payments must be made by the 1st of each month to hold the spot.

Daycare Drop ins-Payment must be paid by the Friday of the same week at the latest.

Monthly Daycare Membership- Must be prepaid by the 1st of every month. 

Pack Walk Punch Cards- Payments due on date of purchase. Punch Card are prepayments. No expiry, non refundable.

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All late payments are subject to a $5.00 a day late fee. Any check returned for any reason will incur a $20 returned check fee, which will be in addition to Client’s outstanding balance. 

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CANCELLATION & REFUND POLICYDue to limited space and a large population of dogs seeking our services, we will ensure that all cancellations meet our requirements to ensure that our business is booked to its full potential and those requiring our services can be accommodated.

Daycare Prepaid Monthly Memberships: These ensure the days you want/need are held for your dog. Therefore, they are non-refundable. If your dog misses a day, we will be unable to rebook, unless space is available and OH staff will let you know.

Drop-In Daycare: Requires 7 days' notice for cancellation. If you are within that period, your payment will be kept as a credit and can be used toward another future day, subject to availability. 6 Days notice or less will be non-refundable nor credited.

Prepaid Punch Cards: If you purchase a punch card, we will require 3 days' notice for cancellation, to which you will be credited for a future walk with OH. If you are cancelling 2 days or less in advance, you will not be credited toward a future pack walk with OH nor will a refund be provided.

Drop-In Pack Walks: If you have paid for and committed to a day with OH for a pack walk, we require a minimum of 3 days' notice to cancel your spot. You will be credited for a future walk. If you cancel 2 days or less in advance, you will not be credited for your payment. 

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If you have scheduled a pick up or drop off with us, and we are unable to access your dog (ie: the door is locked, door code not working, the dog is not home) you will be charged for this scheduled date.

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EXTREME WEATHER POLICY 

The safety of your pups and our staff is of the utmost importance to us. We take a closure seriously and have been fortunate that we have not been affected by an extreme weather closure as of yet, however there are certain circumstances where a closure may be the case. 

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EXTREME WIND: If a wind warning is in effect pack walks may be cancelled due to the danger of falling trees. As our daycare is outdoor based, the daycare day may be shortened or cancelled due to the risk of falling trees in the yard and surrounding area. 

EXTREME RAIN: If rain has caused substantial flooding to the daycare and/or roads and it is deemed unsafe the daycare and/or pack walk may be closed. 

EXTREME SNOW AND/OR COLD: If a snow warning is in effect, if the roads are ice, or if the temperature reaches -5 degrees Celsius or below the daycare and/or pack walk may be shortened or cancelled. 

EXTREME HEAT: If a heat warning is in effect the pack walk time may be reduced drastically or cancelled and the daycare day may be shortened or cancelled. 

 

Due to the unpredictability and infrequency of these circumstances there will not be a reimbursement for these days. 

 

TERMINATION OF SERVICE POLICY

OH reserves the right to terminate services, at its sole discretion, if:

 (i) in OH’'s sole judgment dog(s) is dangerous or vicious or

(ii) if OH staff deem’s the dog(s) unfit for the pack walk and/or daycare environment or

 (iii) Client breaches any term or condition of this Agreement. Client agrees to promptly pay all outstanding balances due up to and through the date of termination.

 If Client decides to terminate OH services for any reason, Client shall notify OH of intent to cancel with 14 days notice for all Daycare services and 7 days notice for all Pack Walk services. No refund will be issued if notification of cancellation is not received within this time frame. With proper notification, Client will be entitled to a refund of 50% of any prepaid fees left on account and a credit will be issued for the remaining balance after refund. Credits are transferable and can be gifted. (All dogs must be approved by OH prior to gifting any credits.)